Shipping & Returns

All orders are shipped from our warehouse located in Toronto, Ontario. We ship out orders on Tuesdays & Thursdays.

Canadian shipping transit time map

*Transit days are approximate from date of shipment.

Shipping

Standard orders are processed upon credit card authorization and verification. Your credit card will not be charged until your order is shipped. All deliveries within Canada and the United States are shipped by your choice of FedEx Ground, Purolator or Canada Post with a tracking number. For other shipping services please call us to inquire. Shipping rates can be calculated based on your postal code at our view cart page after adding items to your cart. The customer is solely responsible for any additional import taxes and/or duties when the shipping address is outside of Canada.

For delivery to PO Boxes please use Canada Post, as couriers WILL NOT deliver to PO Boxes and your order may be delayed or cancelled.

Refund and Exchange Policy

We currently offer refunds, exchanges, or store credit.

If you are not 100% satisfied with your items, you may return it for a full refund, exchange, or store credit within 30 days of the receipt of your purchase. Items must be in unused, resalable condition and returned in its original packaging.

If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the “My Account” menu and click the “Return Item(s)” button. We will notify you, via e-mail, once we have received your refund/exchange request and a second time after processing the returned item and issuing your refund/exchange.

Please Note:

1. Items will only be accepted for refund, exchange, or store credit if they are dispatched within 30 days of the receipt of your packages.
2. The items will be the responsibility of the customer until it reaches Budget Hotel   Supply. For this reason, we recommend that you send your return through a delivery service that offers insurance, tracking, and delivery confirmation.
3. The customer is solely responsible for all shipping charges on items returned for     refund or exchange.
4. Shipping and handling charges cannot be refunded. Unless otherwise directed, please ship all returns to:
   ATTN: Returns
   Budget Hotel Supply
   6-51 Comstock Rd. Toronto, ON M1L 2G6 

Defective or Incorrect Merchandise

In the event that the goods are found to be defective or the incorrect item has been sent, we will gladly replace the product at no additional charge to you. Please notify us before returning your defective or incorrect product by logging into your account using the above return/exchange procedures provided, or by emailing us at orders@budgethotelsupply.com with your order number or calling 1-877-538-6633.

Refund Processing Time

You should expect to receive your refund within 2-3 business days after we have received and inspected your returned items. You will receive an email notifying you of the credit or refund of your payment.

In the event of an exchange, Budget Hotel Supply will dispatch your new items within 3-5 business days of receiving the items designated for exchange.